Changes to our procedures due to Covid19

What to expect when you visit our practice

To ensure the safety of our staff and patients we have measures in place to minimise the risk from coronavirus. 

 

On arrival you may find our door is locked. This is to enable us to manage the number of patients within the practice at any one time. If the door is locked please ring the bell or intercom to speak to a member of practice team.

 

All patients attending an appointment at the practice are asked to follow our safety guidelines: 

 

  • Please be on time for your appointment, if you are early please wait in your car or outside until your allocated appointment time
  • If you are waiting outside, please ensure social distancing at all times (please wear suitable clothing for weather/bring an umbrella)
  • Please wear a mask when inside the practice
  • Once inside the practice, please follow signage and practice good hand hygiene

 

If you have any questions or concerns about attending your appointment, please contact the practice.

 

 

What to expect from your video or telephone consultation

You can arrange a telephone call from a GP by contacting our reception team, or using one of our online services. Please note, it is not possible for our reception team to give you a specific time for your telephone call. Please keep your phone with you, switched on and not on silent.

 

Occasionally, a GP may recommend a video consultation is appropriate. They will advise you of the time of your appointment and joining details.

 

Things to consider ahead of your consultation:

 

  • Please ensure you are ready to accept the telephone/online call- it is important we have your up to date contact details.
  • Find somewhere quiet and confidential to have the call.
  • It is a good idea to have a pen and paper with you so you can write down advice or next steps

 

If the GP or nurse decides they need to see you in person you will be offered a face-to-face appointment at the practice and they will confirm these details with you.

 

  

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Whether your appointment is over the telephone, via an online video consultation or face-to-face, we are committed to ensuring we provide quality healthcare services to all our patients. Thank you for your patience and cooperation during this time, our team are working very hard to keep our patients and community safe and healthy. 



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