Welcome to Riverport Medical Practice
Riverport Medical Practice has three surgeries, Orchard Site (St Ives), Parkhall Site (Somersham) and Fenstanton Site.
We are able to offer you appointments at all sites, giving you more choice of doctors and nurses with whom you may consult. We have a choice of both male and female GPs as well as Nurse Practitioners, Practice Nurses and Healthcare Assistants. The Management Team deal with the different aspects of General Practice Management and they are supported by Administration and Reception Teams. As a group we are able to offer a wider range of services to all our patients using the wider clinical expertise available to us.
DUE TO THE CURRENT OUTBREAK OF CORONAVIRUS, THE PRACTICE HAS IMPLEMENTED A TELEPHONE TRIAGE SYSTEM WITH IMMEDIATE EFFECT.
ALL APPOINTMENTS THAT WERE BOOKED BEFORE 14th MARCH 2020 HAVE BEEN CANCELLED.
IF YOU HAVE AN URGENT MATTER, PLEASE CALL THE PRACTICE TO BOOK A TELEPHONE CONSULTATION WITH A GP.
DO NOT COME DOWN TO THE PRACTICE UNLESS HAVING BEEN ASKED TO BY A CLINICIAN.
Parkhall Dispensing Patients: We are currently reviewing our dispensing processes. Please bear with us during this time. Many dispensed prescriptions will now be available to collect from Orchard site instead of Parkhall site.
- We are currently operating reduced services across the Practice. Please bear with our staff during this time. Do not contact the Practice for routine matters which are not urgent or medically necessary. We are not able to offer face to face consultations for any non-urgent matters. Face to face consultations will only be offered at the discretion of our clinicians, and to patients who have been triaged for COVID-19. Do not come to the Practice with any queries. Only come to the Practice if you have medication to collect, or have been invited in to an appointment by a clinician. If you have any urgent queries please telephone our reception team. During this time it is possible that not all our sites will remain open for the usual opening hours.
What to do if you have symptoms
Stay at home for 7 days if you have either:
- a high temperature
- a new continuous cough
This will help to protect others in your community while you are infectious.
Do not go to a GP surgery, pharmacy or hospital.
You do not need to contact NHS 111 to tell them you’re staying at home.
We will not be testing people who are self-isolating with mild symptoms.
Patients of our practice are now able to book routine appointments to be seen by doctors, nurses and healthcare assistants in the evenings and at weekends in Extended Access - a new service provided by West Cambs Federation.
This service is available to all patients in this area seven days a week in sessions at four clinics:
Acorn Surgery, Oak Drive, Huntingdon.
Buckden Surgery, Mayfield. Buckden.
Cornerstone Surgery, Elwyn Road, March.
Cromwell Place Surgery, Cromwell Place, St. Ives.
You can make an appointment at any of the sites - not just the one nearest to your home.
To book an appointment contact us on either 01480 466611 or 01487 740888 and we will book your appointment for you.
The NHS Friends and Family Test www.nhs.uk/friendsandfamily
We would like your feedback on the care or treatment we provide at any time you visit or contact the practice. It doesn't take long and can be completed when you are in the Practice (look out for the posters and flyers) or online. Click on the 'Friend and Family Test' link to the right hand side of the screen in the 'Have your say' section.
You can complete the survey without giving your name and we will use the information to plan improvements to our services.
(Site updated 01/04/2020)